CONDITIONS OF WEBSITE USE

INFORMATION ABOUT US

This website is operated by Craftsman Limited ("we" or “us”), a company registered in England, number 05274817, whose registered office is 12 Mortimer Hall, The Street, Mortimer, Berkshire RG7 3NS.

 

TERMS OF WEBSITE USE

These are the conditions of use of this website. Please read them carefully as by viewing and using this website you indicate your acceptance of them and your agreement to be bound by them. You can print these conditions if you would like to retain a copy. Our Privacy Policy sets out how we will process information about you and also forms part of these conditions. If you place orders for any products from this website, your purchase will be governed by our Terms and Conditions, which will be sent to you with any quotation or order. If you are a consumer, nothing in these conditions will affect your statutory rights and if any of these conditions is held to be illegal, invalid or unenforceable in law, then it shall be deleted from these conditions but the remaining conditions will survive and continue to be enforceable.

 

ACCESSING OUR WEBSITE

We reserve the right to revise this website or withdraw access to part or all of it at any time. We may also change these conditions from time to time so you should check back regularly as you will be bound by any changes from the next time you access the website.
The material and information on this website is directed solely at and is to be used only by persons who access it from within the United Kingdom and these conditions are only available in English. The release, publication or distribution of the information contained on this website in jurisdictions outside the United Kingdom may be restricted by laws that apply in other jurisdictions.

 

ACCOUNT INFORMATION AND USER IDENTIFICATION

Where applicable, it is your responsibility to ensure the confidentiality of your account, user identification, password or any other information provided as part of our security procedures. You agree to accept responsibility for all activities that occur using your account, user identification or password and acknowledge that we shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep this information secure. Please let us know immediately if you believe that any password we issue, user identification or any other information provided as part of our security procedures has become known to anyone else, or if this information is being, or is likely to be, used in an unauthorised manner.
We reserve the right to disable any user identification, account or password, at any time, if in our opinion you have failed to comply with any of the provisions of these conditions of use.

 

RELIANCE ON INFORMATION ON THIS WEBSITE

Although we have taken reasonable care to ensure that the information on this website is accurate and up to date, you should not rely on it as it is provided on an ‘as is’ basis and for guidance only. We and our affiliated companies do not make any warranty of any kind (expressed or implied) as to, or accept liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this web site.

 

OUR LIABILITY

The material displayed on this web site is provided without any guarantee, condition or warranty and we accept no liability for:
(a) economic loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),
(b) business losses or expenses,
(c) loss of goodwill or reputation, or
(d) indirect loss or damage,
that arises from your reliance on, or the use of, the website (except for any claim arising from any purchases you make which will be governed by our Terms and Conditions.
However, we never restrict our liability in respect of fraudulent misrepresentation, death or personal injury caused by our negligence or any matter which it would be illegal for us to exclude, or try to, exclude our liability.

 

VIRUSES AND HACKING

We cannot guarantee the speed or security of this website and we shall not be responsible for or liable to you for any loss or damage caused to your computer equipment, programs or data arising as a result of the presence of any viruses, electronic bugs, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.

 

LINKS FROM OUR WEBSITE

Where this website contains links to other websites or resources from other third parties they are provided for your convenience only. We and our affiliate companies have no control over the content of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

COPYRIGHT AND TRADEMARKS

The copyright in all website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website belongs to us, our affiliates and our suppliers.
You may download and print extracts from this website if you want to keep a copy or for your administrative purposes provided that you do not modify any material and you retain the copyright notice and provided that you do not make commercial use or gain from the website or any of its content. Any other use of material on this website is strictly prohibited without our prior written consent.
All brand names used in the website are trade marks or trade names of their respective holders. Your use of any of these names or titles may constitute an infringement of the holders' rights.

 

JURISDICTION AND APPLICABLE LAW

This website, all its content and any contract brought into being as a result of its use shall be governed by and construed in accordance with English law. By using this website you agree to submit to the exclusive jurisdiction of the English courts.
January 2014

 

Privacy Policy

This website is operated by Craftsman Limited ("we" or “us”), We are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy, together with our Cookies Policy, explains how we use any information we collect about you and forms part of our Conditions of Website Use.

 

Information we collect from you and how we use it

We will collect information about you when you open an account, register with this website, place an order for products or services, request further information from us or if you wish to contact your local branch. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.
When you enter a competition or promotional feature, we may also ask for your name, postal address, e-mail address and telephone number so we can administer the competition and notify winners.
We may also obtain information about your usage of this website using Cookies.
Separate terms and conditions may apply when you open an account or if you decide to participate in a competition so please make sure that you read these at the relevant time.

 

How do we use the information we collect about you?

We may use the information provided by you:

- to process your order or manage your account (if applicable),
- to contact you for your views on our services,
- to notify you about important changes or developments to our site or services,
- to provide a more personalised online experience,
- for record keeping purposes,
- to keep you informed about our products and services that we offer. If you agree, we may also pass your information to other companies in the Group so that they keep you informed about the products or services which they offer. For more information see the paragraph below, and
- for market research purposes, on an anonymous basis to track activity on our site, to publish trends and/or to improve usefulness and content,
We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

 

Keeping you informed

If you have bought or enquired about our products or services previously, we may also use the information we collect to let you know about other products and services which may be of interest to you and to keep you updated with information about any promotional offers. If you agree, we would also like to send you information about the products and services offered by Craftsman.
If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.
However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.

 

Disclosing your data

We never make your personal details available to companies outside of the Travis Perkins group for marketing purposes and will only disclose your personal details to other companies within the Travis Perkins group if you have agreed to us doing so.
However, we may use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.
We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.

 

How is your information protected

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it. We never transfer your data outside of the UK.

 

Changes to our privacy policy

We keep our Privacy Policy under regular review and if we change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in July 2015.

 

Your Rights

You may request details of personal information that we hold about you. If you would like a copy of it, please contact us by e mail insert @ address. A small fee may be payable.
We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us at the addresses given above as soon as possible so we can update our records.

 

Privacy & Cookies

What are Cookies?

Cookies are small files that websites place on your hard drive or browser to enable additional features of the website to work. Use of cookies is common practice and many websites use them and most internet browsers automatically accept cookies.
We are providing this information to you as part of our policy to comply with recent changes to the law relating to the use of cookies and other information storage technology operating on websites.

 

Use of Cookies by Craftsman

We use cookies on the Craftsman website to collect information about how visitors use the website and to collect standard analytics to gather data to enhance the performance of our website. This is important to us as we want to improve the visitor journey when you browse our website and ensure that it is as user friendly as possible. However, our cookies do not gather any personally identifying information such as a person's name or e-mail address and any information gathered by the use of cookies is compiled on an aggregate and anonymous basis.
The list below provides further details about the cookies which are currently in use on our website and a description of the purpose of each of these cookies.
Essential We set these cookies in order to maintain the website functionality and integrity of your visit and the contents of your shopping basket. Not setting these cookies means the site may not function correctly for you
Customer We use these cookies to remember that you have visited our site before, so we can improve your shopping experience by showing you the most relevant products and offers
Analytics We use these cookies to aggregate information about how our visitors and customers use our site, this allows us to improve our site and make it better for everyone
Social networks We can use cookies from companies like Facebook, in order for their users to get the most out of visiting our site

 

How can you disable Cookies?

If you want to, you can disable cookies from your browser and delete all cookies that are stored on your computer. You can do this as often you want to.
To find out how to do this for your particular browser you can go to "help" on your browser's menu or you can visit http://www.allaboutcookies.org/manage-cookies/index.html.

 

What happens if I do disable Cookies?

You need to be aware that if you choose to disable cookies from your browser it may prevent you from taking full advantage of the Craftsman website, as some or all of the areas of the website may fail to work for you.
You will see from the table above that certain of the cookies which we use on our website are considered to be strictly necessary for the operation of certain aspects of the website. Therefore, please be aware that if these cookies are disabled we may be unable to provide certain services which you might require to see our ranges and offers.